Terms of service

Welcome to the Ecohealtech website (https://www.ecohealtech.com) (hereinafter referred to as "the Website"), provided by Hsiang Chao Technology Co., Ltd. (hereinafter referred to as "the Company") under the following terms of service. Please read the following terms carefully:

By using this Website, you acknowledge that you have fully read, understood, and agreed to these Terms of Service and the "Privacy Statement."

If you are under the age of twenty or require the consent of a third party according to the laws of the Republic of China (Taiwan) to exercise rights or obligations, you must have your parent (or guardian) read, understand, and agree to these terms before using the Website. Your use of the Website implies that your parent (or guardian) has read, understood, and agreed to these terms. If you do not agree with all or part of these terms, please do not register and immediately cease using the Website.

By using the services of this Website, you agree to the following:


1. Registration obligations and use of membership services

 

  • When you register as a member of the website, make purchases on the website, or use services and participate in activities provided by the website, we may request personal information such as name, gender, phone number, etc.
  • Please safeguard your account and do not disclose, provide, lend, or transfer it to third parties for use. If your account is used without authorization, please notify customer service immediately.
  • If you provide any false or incomplete information or use an invalid credit card number for transactions on the website or if your account is misused, the Company is not responsible for any damages incurred by you. If the Company suffers losses, you may also be subject to legal action and compensation obligations. The Company reserves the right to suspend or terminate your account and refuse all or part of your use of member services.
  • The Company uses the information and transaction records registered by "members" for the necessary purposes of the website, as well as for marketing statistics, analysis, and member services, and will not use it for any other purposes.
  • The security of website accounts and personal information is detailed in the "Privacy Statement."

 


 


2. Changes to Service Content:

Members agree that the Company may adjust, change, modify, or terminate the Website and these Terms of Service at any time, effective upon announcement by the Company without further individual notice. The rights and obligations between members and the Company arising from participation in Company activities and use of Company services shall be governed by the latest revised version of these terms.

3. Legal Obligations and Commitments of Member:

  • Members undertake not to use the Website for any illegal purposes or in any illegal manner, and agree to comply with relevant laws of the Republic of China (Taiwan) and all international practices in using the Internet. If the member is a user outside the Republic of China, they agree to comply with the laws of their country or region.
  • Members agree and warrant not to use the Website to infringe upon the rights of others or engage in illegal activities, including but not limited to:
    • Posting or transmitting any defamatory, insulting, threatening, offensive, indecent, obscene, false, disorderly, public order or good custom-violating or other illegal text, images, or any form of files.
    • Infringing or damaging the Company's or others' reputation, privacy, trade secrets, trademark rights, copyrights, patent rights, other intellectual property rights, and other rights.
    • Violating confidentiality obligations under law or contract.
    • Using the identity of others.
    • Transmitting or distributing computer viruses.
    • Engaging in commercial activities not authorized by the Company in advance.
    • Posting, transmitting, sending junk mail, chain letters, illegal or multi-level marketing messages and advertisements, etc., without the Company's permission.
    • Storing any data that violates others' intellectual property rights or violates laws and regulations.
    • Behaving in a manner that causes inconvenience, displeasure, or violates general netiquette to other members of the Website or third parties.
    • Other behaviors that are not in line with the intended use of the Website or that the Company has legitimate reasons to consider inappropriate.

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    4. Ordering Regulations:

    • In addition to these Terms of Service, the relevant information presented on the product sales webpage and ordering process, including relevant transaction conditions, restrictions, and explanations, also form part of the contract.
    • Once you complete the ordering process in accordance with the methods, conditions, and procedures specified by the Website, you are deemed to have made an offer and agreed to order the product or service in accordance with these Terms of Service and the agreements, transaction conditions, or restrictions stated on the relevant webpage.
    • After the order is confirmed, a notification will be sent to you via email or other methods, but all orders are subject to supply availability.
    • If you need to change or cancel an order during the delivery period, please contact customer service immediately for assistance. Refusal to receive without reason entitles the Website to suspend or terminate any member services and rights.
    • If the delivery of goods fails twice or if you refuse to receive goods after being notified to collect within the agreed period or if contact cannot be made, it will be considered that you have abandoned the goods. You will be responsible for shipping costs and related expenses, and no further notice will be given. Subsequently, no requests for goods, refunds, or damages can be made.


    5. Return/Exchange Instructions:

    • According to Article 19 of the Consumer Protection Act, telecommunications transactions allow for a 7-day cooling-off period (not a trial period). You may return the goods or terminate the contract in writing within 7 days of receiving the goods or accepting the service, without stating a reason and without bearing any fees or consideration.
    • If there are defects, damage, or shortages in the goods received, you must request a return or exchange within 7 days in writing or by returning the goods. Please leave contact information or contact customer service for follow-up details to expedite the return or exchange. Returns or exchanges beyond 7 days will not be accepted.
    • All returned goods must be kept complete in the condition they were shipped, including gifts, accessories, packaging, and accompanying documents, as they were when shipped. If a physical invoice is requested, the physical invoice must also be returned, and any required documents such as signed credit notes as required by law must be provided. Otherwise, the Company reserves the right to refuse acceptance.
    • You understand and agree that when you request a return or exchange, or when the Company cannot accept all or part of your order, or when the contract is terminated or becomes ineffective due to reasons, the Company may handle invoices or credit notes and other required documents on your behalf as required by law.
    • After confirming that the returned goods meet the refund criteria, refunds will be processed within 7-14 working days upon confirmation of the quantity and completeness of the goods returned, including gifts, accessories, packaging, and accompanying documents. If you paid by credit card, UnionPay card, or LINE PAY, the refund will be made online. The actual date of crediting depends on the billing date of each issuing bank; please contact your issuing bank for confirmation of the actual crediting date. If you paid by convenience store payment code or the payment exceeded the issuing bank's billing date, please provide a correct copy of your passbook account to facilitate the refund process.

     

    6. Protection of Intellectual Property Rights:

    • The software or programs used on this website, as well as all content on the website, including but not limited to literary works, images, files, information, data, website structure, website layout, and web design, are owned by this company or other rights holders in accordance with intellectual property laws. This includes, but is not limited to, trademark rights, patent rights, copyrights, trade secrets, and proprietary technologies. No one may use, modify, reproduce, publicly broadcast, create derivative works from, distribute, publish, publicly display, reverse engineer, decompile, or disassemble such software, programs, or website content without obtaining explicit prior written consent from this company. Respecting intellectual property rights is a duty that members must fulfill. In case of violation, members shall be liable to this company for damages (including but not limited to litigation costs and attorney fees).

    • In accordance with the principle of respecting the intellectual property rights of others, members agree not to engage in any acts that infringe upon the intellectual property rights of others while using the services of this company.

    • If a member is involved in any infringement, this company reserves the right to suspend some or all of its services or to cancel the member's account.

    • If there are instances of intellectual property rights infringement, please promptly notify this company with details of the infringement, contact information, a truthful statement, and a declaration of ownership of the legal intellectual property rights. If you have any questions, please contact us.


    7. External Website Transactions

    • This company ensures that the computer system of this website maintains a level of security that meets reasonable expectations. However, content provided through links on this website from other websites or webpages is provided by those respective website or webpage providers. This company does not guarantee the accuracy, reliability, or timeliness of such content or all information.
    • Members may engage in transactions such as buying and selling goods, services, or other activities through external websites linked via this website. If you engage in transactions with such websites, any purchase or other contract exists solely between you and the respective website provider or individual. It is not within the scope of this website and this website bears no responsibility or warranty in relation to such transactions. You may not claim any rights against this website.

     

    8. Disclaimer

    You expressly understand and agree that this website provides services based on their current functionalities and conditions. This website does not provide any guarantees or warranties, whether express or implied, regarding users' specific requests or requirements. This includes, but is not limited to, speed, security, reliability, completeness, accuracy, uninterrupted service, error-free operation, merchantability, fitness for a particular purpose, and non-infringement of rights.

    Except in cases of intentional misconduct or gross negligence by this website, this website assumes no responsibility for any damages caused by the use of this website.


    9. Other Agreements

    • Members agree that all usage of this website's content is considered formal representation via electronic documents. Clicking on consent or confirmation buttons on various service and function pages signifies formal consent from the member.

    • This company reserves the right to modify product pricing, selling prices, specifications, promotions, etc. Any changes will be announced on the website, and no separate notifications will be given. Orders that have already been confirmed with customer service are exempt from these changes.

    • All currency units for checkout of products on this company's website are in New Taiwan Dollars (NTD).

    • In case of transaction disputes arising from transactions on this company's official website, information and electronic transaction data provided by this website shall be used as the basis for resolution.

    • The company reserves the right to claim damages for any actions that interfere with this website.

    • In the event of maintenance, construction, or unexpected equipment failures on this website, the website reserves the right to suspend or interrupt services. The company is not liable to provide compensation to users or any third parties for service interruptions or failures caused by reasons beyond the company's control, excluding malicious intent.


     


    10. Governing Law and Interpretation Principles:

    Members agree to abide by the terms and conditions stated herein and also agree to comply with all regulations set forth by the company on this website and related websites. Transactions involving all products and matters not specified in these terms and conditions shall be governed by the laws of the Republic of China (Taiwan), including relevant statutes, regulations, and customary practices. In the event of any dispute, the Taipei District Court in Taiwan shall have exclusive jurisdiction as the court of first instance.