Warranty Description Dear customer, when you purchase ECOHEAL products, ECOHEAL will provide limited warranty services for the products.
Below is a detailed list of the "warranty period" and "warranty method" for the product.
If you have any questions, please contact ECOHEAL Service Department.
ECOHEAL warranty terms
ECOHEAL If there is indeed a material or manufacturing defect during the warranty period, the company will be responsible for repairing or replacing the same type of product. If a product is discontinued, it will be replaced by a product of the same grade or a higher level. In Taiwan, when customers purchase new products from our company's authorized dealers, our company will provide the following services:
(1) Free limited warranty service (including labor, parts, panels) for one year from the date of purchase.
(2) For "defective new products" *Note 1: Free replacement service for identical brand new products is provided within one week from the date of purchase.
(3) Three-year paid maintenance service is provided. The maintenance fee depends on the cost of materials and labor.
Remark:
Note 1: Definition of “defective new product”:
Except for force majeure or reasons caused by the customer, our company's products will be deemed "defective new products" if any of the following conditions occur when they are delivered to customers.
- Unable to start or has no effect after turning on the power
- Does not comply with national safety regulations
- The appearance of the machine was damaged when it arrived.
- The machine model packaging does not match the content
How to send product back:
Please put the product back into the original packaging (containing cushioning material, i.e. Styrofoam) when it arrived, and send it to the original dealer from whom you purchased it. The original dealer will arrange the delivery of the replacement product.
Freight charges:
Defective new products – free of charge, ECOHEAL will be responsible for shipping to and fro. In-warranty repairs – one way, shipping is borne by the customer, and ECOHEAL will be responsible for shipping back. Out-of-warranty maintenance – full amount, shipping and return is borne by the customer.
Repair procedures within the warranty period
(1) General maintenance:
Please call our company's service center and inform the product model, serial number and defective condition. After confirming the problem with the service center, the party sending the product for repair will bear the cost of shipping it to our company. After the repair is completed, it will be sent back by our company.
(2) When sending out the product for repair, please confirm the following:
(2-a) The product has been properly packaged in the original carton with cushioning material included.
(2-b) The time to confirm receipt of repaired products has been known.
(3) During the warranty period, one-to-one replacement of good products will be adopted.
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Q1: What are the main contents of ECOHEAL warranty terms?
A1:
- The ECOHEAL card will guarantee that the product will receive hardware maintenance services within the effective warranty period. Please fill in the warranty information as soon as possible (within one month) after purchasing the machine, and attach a copy of the invoice with the dealer's store seal to take effect to ensure your rights. .
- The warranty period is effective from the date of purchase of the machine. If a warranty card and a copy of the invoice are not issued, the warranty period will be calculated from the date of shipment.
- The warranty card will not be reissued if lost, so please keep it properly. Please keep the original or photocopy of the purchase invoice for future reference.
- During the warranty period, as determined by ECOHEAL engineers, maintenance fees will be charged when the following circumstances occur:
• Hardware maintenance costs and wages due to natural disasters, force majeure or man-made damage (for example: machine being invaded by liquid, casing ruptured... etc.).
• This warranty only covers the hardware packaged by our company, and does not include other accessories of the software and hardware (such as promotional gifts, etc.).
• Product damage is not covered by the warranty.
• The user himself or through a third party not authorized by the company performs maintenance or changes to the hardware equipment.
• The circuit board of the machine board is damp or immersed in water, causing severe oxidation and corrosion of electronic parts.
• Usage problems and failures caused by installation and settings. - Our company's warranty serial number sticker is damaged, unreadable or inconsistent with the machine specifications, and the serial number sticker is artificially altered and worn, resulting in the serial number sticker being difficult to read or without the original serial number sticker.
- The battery is a consumable product and our company provides a one-year warranty from the date of purchase.
- Damage or abnormalities caused by abnormal pressure are not covered by the warranty, and the customer must bear the repair costs.
- The method of performing warranty service will vary depending on ECOHEAL's service regulations in each country/locality.
- When a third party claims that a machine delivered by the Company infringes upon its intellectual property rights due to reasons attributable to the Company, the customer shall immediately notify the Company in writing and fully cooperate with the Company. The company will engage in relevant settlement negotiations and defense for your customer, and will compensate for the settlement costs or the compensation and expenses determined by the court to be the responsibility of your customer. This is all the company will bear when the delivered machine infringes the intellectual property rights of others. responsibility.
- Except as otherwise provided in this warranty, the Company's liability for damages caused by causes attributable to the Company is limited to the direct damage suffered by the customer, and is capped at the contract price of the individual product.
Q2: How to calculate the warranty period for consumers?
A2:
The starting date of the warranty for consumers is: Generally, it takes effect from the date of the customer's purchase invoice. Please be sure to return the Chinese warranty card and ask the dealer to assist the consumer in filling in the purchase date and stamping the store seal. ECOHEAL reserves the right to request invoice confirmation from your user one month after receiving the warranty card. If your customer fails to send back the warranty card or cannot provide invoice confirmation, ECOHEAL can regard the factory date as the warranty starting date.
Q3: For services not covered by the basic warranty, what warranty service plans does ECOHEAL provide for consumers to choose from?
A3:
If the required service is not covered by the warranty, in addition to providing pay-per-use services, ECOHEAL can also choose appropriate warranty service upgrades based on the model of machine purchased and your needs.
Q4: What is transnational maintenance service? What are the relevant services?
A4:
Free warranty service is only valid in the country of purchase, and ECOHEAL provides paid cross-border repair services. Maintenance representatives approved by ECOHEAL provide paid hardware maintenance services for passengers whose products are transferred or traveling to other countries and regions. However, the maintenance service method must be based on local terms. The maintenance services and some product series provided by ECOHEAL do not Included in all countries.
Due to the wide range of ECOHEAL products, this model is not sold in some countries/regions, and there is no guarantee that there will be enough parts to provide hardware repair services. In order to provide more complete global services to customers with international business and travel needs, please first check whether the area you are going to supports this model. If the local ECOHEAL company does not support this model, ECOHEAL will transfer it to a nearby company for you. Maintenance will be carried out in the area, but the shipping fee must be borne by the customer.
